Delete my data

Last updated: September 23, 2026

This is an unofficial, machine-assisted translation provided for convenience and has not been reviewed by a lawyer. The Spanish version is the original, legally binding text — in the event of any conflict or discrepancy, the Spanish version prevails.

You can request deletion of your Zynergia account and personal data at any time, under the ARCO rights described in the Privacy Notice.

Before requesting deletion

• Unused credits or packages: these are prepaid (see Terms) — deleting your account forfeits them, with no refund.
• Active recurring membership: cancel it first from your account, or ask us to do so along with the deletion. Deleting your Zynergia data does not by itself cancel an already-configured recurring charge — say so explicitly in your request so we cancel that too.
• If you own a studio:deleting your account takes down your studio's site and your students' access to it. If your studio has active students, consider notifying them first.

If you signed in with Google

Zynergia only receives your name, email and profile photo when you authorize access — it does not access the rest of your Google account. You can revoke that access at any time from your Google account settings. Revoking access does not by itself delete data already stored in Zynergia — for that, follow the steps below.

How to request deletion

1. Email us at hi@zynergia.app from the email address associated with your account, with the subject "Data deletion request".
2. If you are a studio owner, tell us the name or URL of your studio so we can find your account faster, and whether you want us to cancel active memberships/subscriptions along with the deletion.
3. If you are a student of a studio that uses Zynergia, tell us the name of the studio you enrolled with.
4. We will verify your identity by replying to the same email you used to make the request.

What gets deleted

• Your identification data (name, email, phone, date of birth) and access credentials.
• Your booking and purchase history within Zynergia.
• If you own a studio: your studio's site, content and configuration.
• Payment records that Stripe or Mercado Pago are legally required to retain are not deleted by Zynergia — they are governed by those providers' policies. The same applies to tax records we are legally required to keep (see the Retention section of the Privacy Notice).

What does not get deleted

The signatures of your studio's legal documents and your health-questionnaire answers, if the studio uses one, are not deleted. By design, the platform only lets these be added, never edited or deleted — they are the record a studio needs to prove that a student accepted participating and what they declared about their health, if that student is ever injured and disputes it. That evidence belongs to your studio, which is the one responsible for it to you as its student — not something Zynergia withholds on its own account. For as long as the studio needs to keep it, it stays even after the rest of your data is deleted; once that need ends, it is deleted along with the rest of your data within the periods described in the Privacy Notice.

Response time

We will handle your request within a maximum of 20 business days, in accordance with Article 31 of Mexico's LFPDPPP.